When purchasing physical products through Crossmint, your order may fail for various reasons. This guide explains the most common restrictions and requirements for different providers.

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Amazon

Amazon orders through Crossmint have specific requirements that must be met for successful processing. If your Amazon order fails, it may be due to one of the following restrictions:

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1. Item must be sold by Amazon or a verified third-party seller

Only products sold directly by Amazon or through verified third-party sellers on the Amazon marketplace are supported. Items from unverified sellers or those with questionable seller ratings may be rejected.

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2. Item must have standard shipping options available

The product must support standard shipping methods. Items that require special shipping arrangements, expedited delivery only, or have shipping restrictions may not be available for purchase.

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3. Item must be a physical product (not digital goods or services)

Only physical products that can be shipped are supported. The following types of items are not supported:
  • Digital downloads (software, music, ebooks)
  • Digital gift cards
  • Services or subscriptions
  • Virtual products

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4. Item must not be from specialty Amazon programs

Products from the following Amazon specialty programs are not supported:
  • Amazon Fresh - Fresh grocery delivery service
  • Amazon Pantry - Bulk household items program
  • Amazon Pharmacy - Prescription medications and health products
  • Subscribe & Save - Subscription-only items that require recurring delivery

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Need Help?

If you continue to experience issues after checking these requirements, please contact support with:
  • The specific product URL or identifier you’re trying to purchase
  • The complete error message you received
  • Your shipping address details (city, state, country)
This information will help us quickly identify and resolve the issue with your order.